I'll keep it short and sweet here. The company I work for sells a smaller margin of machinery with Industrial Caterpillar engines - we would prefer to support our customers, when it comes to engine work, rather than send them to a third party. This is generally a matter of supporting our customer, not making money. Does anyone have experience working as a Caterpillar Industrial Service Dealer? I am curious what this actually is like outside of the PowerPoints presentations - When the pin hits the shell, what are your experiences with local dealer relations, OEM support, Diagnostic Software functionality, and anything else you could think of. Any input would be greatly appreciated. Chuck
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